Carpet Care

Hints on the Care and Maintenance of your New Carpet.


  1. Regular Vacuuming – to prevent loose dirt and dust damaging carpet fibres.
    Carpets will always perform and look better when regularly maintained. In order to do this, give your carpet regular vacuuming sessions of at least twice weekly, depending on the traffic it receives daily. Use a recommended vacuum cleaner and avoid beater bars for loop pile carpets.
  2.  A large strong doormat will reduce dirt from outside being spread around the house.
  3. Avoid where possible laying light coloured carpets next to external entrances.

Carpet Cleaning

Remove spillages and stains immediately

  • Spillages are more easily removed if tackled immediately. Blot off liquid with dry kitchen roll or a dry cloth.
  • Remove semi solid substances with a plastic spatula.
  • To clean off remaining stain use a clean damp cloth soaked in warm water with a little white vinegar to blot the stain. Work from the outside of the stain inwards. Use a dabbing action with the cloth and blot out the remaining liquid with a dry kitchen towel.
  • Never scrub or oversoak your carpets when trying to remove spills as this will spread the stains on to other areas and will damage their fibers.
  • Failure to remove a spillage may result in it becoming a stain. Use Mild and Environment-friendly Solutions to treat the stain. We would recommend the products below.

For more persistent or unusual stains please contact a professional carpet cleaner.

Advice on New Carpets

Fluffing/ Shedding

When a carpet is new loose fluff may appear on the surface. This represents a minute proportion of the fibre in the pile and will disappear with gentle vacuuming.

Pile reversal (shading)

Cut pile carpets may be subject to permanent pile reversal, giving the appearance of areas of light or shade. This is not a manufacturing fault and will not affect the wear life of the carpet.

Fading on Wool

Carpets made from wool can and do fade in use. Fading can vary depending on the colour chosen and the exposure to direct daylight.

Protect your carpets by the use of curtains and blinds.

Visible Bands across the Carpet

This results from carpets being rolled and stored in warehouse racks. As a result crush lines are often visible when first unrolled. This is quite normal and unavoidable and not a cause for concern. The lines will disappear within a few weeks of normal use and regular vacuuming.


All cut pile fabrics will flatten in traffic areas and areas of concentrated wear. Regular vacuuming will help to prevent flattening. This is not detrimental to the performance of the carpet.

Furniture Cups

We suggest that cups are put under the feet of your furniture to lessen indentations that are created on any carpet. Do not drag furniture across carpets.